Raine and Horne Laurieton
TERMS & CONDITIONS OF TENANCY as at 23/2/2010
The terms and conditions of the holiday letting as agreed by both parties are as follows and departure from same by you permits the owner or agent to refuse the key, amend the rent or immediately terminate the occupancy.
1. The premises are let to you for holiday purposes only for the period stated on the receipt.
2. The premises are available after 2.00 p.m. on the day of arrival and are to be vacated by 9.00 a.m. on the day of departure. If not vacated by 9.00 a.m. an extra day will be charged. The premises are to be left in a clean and tidy condition. Please do not turn refrigerator off, but leave on LOW.
3. All properties under management with Raine & Horne Laurieton are rented on a fully self contained basis and are privately owned. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation for the owner or Raine & Horne Laurieton to compensate or discount.
4. A reservation fee of 50% is required within 7 days to confirm the booking. If not paid within 7 days, the booking will be cancelled without notification. Balance of tariff is due 1 month prior to arrival date, (except for Christmas bookings). For Christmas bookings, 50% must be received by 30th June and full payment received by 1st November. BOOKING FORM TO BE COMPLETED AND RETURNED 14 DAYS PRIOR TO COMMENCEMENT
5. In the event of a cancelled booking by you, the deposit is not refundable unless the premises are rebooked for the entire period. Cancellations are only considered if written notice is received 8 weeks prior to booking commencement date. All cancellations approved will be subject to $55 cancellation fee. The booking fee is non refundable. No refund on any unused portion of confirmed holiday booking will be made. (Please see cancellation policy for christmas bookings
6. The booking is made in good faith by us but may be subject to change as may be notified by the owner prior to the commencement of the booking. We cannot accept responsibility for actions taken by the owner of the premises outside our control. (Every reasonable endeavour will be made to offer alternative accommodation should this occur.)
7. The number of occupants must not exceed the number stated or the number of beds, whichever is less. Linen is not provided. Tenant will need to provide sheets, towels, bathmats, tea towels, washing powder, dishwashing detergent, soap and toilet paper. Please note Linen packs can be hired if required. No extra mattresses, tents or caravans, or more cars than the property accommodates are allowed. If this policy is not adhered to, you may be asked to leave and no monies will be refunded to the guests.
8. Under NO circumstances are Pets allowed on any holiday property unless previously stated.
9. Tenants are responsible for safekeeping of accommodation keys. Duplicates are NOT always available. Tenants already in occupancy requiring a key from the Agent or his representative after office hours, will be charged a service fee of $50.00. Tenants are liable for damage caused when doors have to be forced open owing to keys being lost or for the cost of a locksmith being called.
10. All damage, breakages or losses to the property and/or furniture and furnishings are to be reported to the Agent within 36 hours. Under no circumstances should furniture be moved. Tenant must respect the property at all times
11. Fish are not to be cleaned or oysters opened on the premises.
12. No responsibility is taken for tenants personal property left on the premises. A handling fee of $55 plus postage will be charged when guests request lost property to be collected, stored or returned. Items left by tenants will be disposed of within 14 days unless claimed by tenant.
13. No person on the premises shall be guilty of conduct that is a nuisance to adjoining or neighbouring occupiers. In home units, Strata Title Law must be observed.
14. In the event of the property being offered for sale, the tenant agrees to allow the owner or his agent to inspect the property with prospective purchasers during reasonable hours by appointment.
15. The tenant agrees to allow the Agent or his nominee to enter accommodation to arrange necessary repairs and tenant agrees to allow the agent or nominee to enter accommodation if the agent suspects that the premises has been vacated or that the premises is being misused.
16. With telephone or postal bookings, any printed, written or verbal description of the premises by the agent or an employee is made in good faith. No responsibility for misdescription will be accepted. Please choose your property carefully using the information provided on our comprehensive websites and/or brochure. There is no provision to change properties on your arrival if you are unhappy with your choice.
17 In the case of apartments, units or villas, car parking or carports are usually numbered. Extra vehicles, boats etc are to be parked outside the grounds, or other satisfactory arrangement made with the agent.
18. In the event of renovation/building work being carried out in or near the holiday premises, such work is beyond our control and we cannot accept responsibility for any disturbance, noise or inconvenience you may suffer as a result. No discount will be negotiated for any of the above.
19. Keys should be collected from our office at Laurieton Mall, 80 Bold Street, Laurieton, during normal office hours.
NO keys will be left in our after hours safe unless booking is paid in full.
20. Tariffs are subject to change without notice. We cannot be held responsible for bookings without prior inspection if the accommodation is unsatisfactory.
21. Due to the high demand for annual rebooking, bookings should be made during your stay and confirmed with a $200 deposit plus booking fee. REBOOKINGS WILL NOT BE ACCEPTED ON SATURDAY OR SUNDAY.
22. Failure to comply with the above conditions will result in immediate termination of your tenancy.
23. GARBAGE BINS are to be put out on the DESIGNATED night and brought in. It would be appreciated if all garbage could be placed in plastic bags, before placing in the RED bin. Please place only recyclable items in YELLOW to avoid contamination. A fee will be charged for removal of rubbish & cleaning of bins if they are not collected for this reason.
24. RECYCLING BINS - YELLOW LID are collected every second week on the same day as normal garbage. Observe neighbouring properties for correct placement of bins.
25. No responsibility or liability is accepted for personal belongings at the property.
Please note Credit Card details will be retained as a security deposit of $250/$500 (tariff category dependent) for any extra costs incurred for repairs, cleaning and excessive rubbish removal. A booking form with all details must be completed prior to tenancy. These details will be deleted at the end of the month in which the booking occurred.
Please read these Terms and Conditions of your holiday letting contract carefully as any departure from it permits the owner or his agent to refuse the key, amend the rent, enter the property or immediately terminate the tenancy.
CANCELLATION POLICY: SPECIAL CONDITIONS APPLY FOR CANCELLATION.
Cancellation of confirmed bookings are refunded only on the following basis
i) Written notice of cancellation or change of dates is received 8 weeks prior to arrival date.
ii) If within the 8 week period, refunds can only be made when the premises are relet for an equal number of days/dollar value for the period of the confirmed booking.
iii) Changes to confirmed booking dates can only occur subject to i or ii.
iv) No refund on any unused portion of a confirmed holiday booking will be made.
The exception to the above is for Christmas bookings, cancellation is permitted prior the end of June if written notice is received in writing. In this instance only, the booking may be cancelled forfeiting $55 deposit and the booking fee. All cancellations must be in writing. All cancellations are subject to a $55 cancellation plus booking fee.
Please note credit card details will be retained as security deposit of up to $500 (tariff dependent) to cover any costs incurred for repairs to, extra cleaning of or removal of excessive rubbish from the property in which you stay. A booking form duly completed, must be forwarded to this office along with PHOTO ID before tenancy has commenced. Should credit card details not be supplied, $500 cash deposit will need to be lodged as security deposit. Refund of same will be made by cheque approximately five business days after your departure.
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